FAQs

Sizing

What size should I order?

Sizing charts are pictured within each product listing and provide accurate measurements; product measurements are taken laying flat on a table. We recommend you compare the measurements of each product to yours to ensure the best fit, as we work with multiple designers and each product we offer may run differently than the next. We also recommend paying attention to the fabric content, i.e. 100% polyester won't have nearly as much stretch as a polyester/spandex combination.

If you have questions regarding a specific product feel free to contact customer support at support@creationsbyfc.com.

Ordering

I have a question about something on Creations by FC’s website, what should I do?

We are here to help! If you have a questions you can send us an email at support@creationsbyfc.com and we will get back to you on the next business day.

I prefer to see items in person, do you have a store location?

We currently do not have a store location! Please watch our social media for announcements about pop up shops.

My order has been placed, but I need to change something. Can I do that?

Unfortunately, we are unable to make changes to an order once submitted.

What does "Unfullfilled" mean?

Good question! An “Unfullfilled” status means that your order has been received and is waiting to be packaged. Once your order is shipped, you will be sent a confirmation email with a tracking number so you can see exactly when your package will arrive.

Why was my card refunded?

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price. We email customers regarding oversells before your order is shipped, and apologize for any inconvenience it may have caused you.

The item I purchased last week is on sale! Now what?

Unfortunately, due to the nature of online retail, Creations by FC does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at anytime at our discretion. You may return the item you purchased and place a new order for the item from your store credit balance, but we cannot guarantee there will be stock remaining once your return is processed.

Shipping

Who do you ship through?

We ship all US orders through the United States Postal Service, allowing each order to be tracked at www.usps.com. When your product has been shipped, you will receive a Shipping Confirmation email with a tracking number that can be used for your records, and to see when your trendy new items will arrive at your home.

When will my order ship?

We know how excited you are to receive your new items, so we want to get them to you as quickly as possible. Most orders process within 5-7 business days of submitting your order. Then they will be on their way to you!

Do you offer expedited shipping?

Waiting to wear your new clothes is such a pain, so we do offer Priority shipping (on US orders only), which gets your items to you in 1-2 days via USPS. The cost for Priority Shipping is calculated using USPS rates at the time of checkout, which will depend upon your location.

If Priority shipping is too expensive, standard shipping typically takes 2-4 days.

Do you ship international?

We do ship internationally through the US Postal Service. Your rate and shipping time will depend upon the destination. Simply enter your Country, State and Zip Code at the Customer Information Page during check-out. At the Shipping Method Screen you will receive a shipping quote.

Returns

What is your return policy?

Please refer to our Return Policy page!

If my return is accepted, when will I get my store credit?

A store credit will be issued for the purchase price of all eligible returned merchandise (see our Return Policy on how a return is eligible). We do not offer refunds. No exceptions. The store credit may then be used to purchase that same item in a different size or a completely different item. Store credit never expires.

Will I be notified when my return has been processed?

You will! Once your return is processed you will receive two email notifications, one letting you know that your return has been processed and a second notifying you that your store credit is ready. Please check your spam folder for notifications. You should expect this email within 3 business days of us receiving the package to our store.

I received incorrect items, what do I do?

Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with your order slip and email it to support@creationsbyfc.com. Also please reference your order number in your response. We will review these images and respond within 72 hours (weekdays only) to resolve this issue.

Why didn’t I receive store credit?

FINAL SALE items, items without tags, damaged items, personalized items, and items returned past the 7 day time frame are not eligible for return and may not be accepted for store credit.

You can find our full Return Policy above, which may help to answer more of your questions.

The order I received is incorrect, what do I do?

Oh no! If the order you receive is incorrect, please call or email us at support@creationsbyfc.com ASAP with your name, order number, and a brief description of the situation. We will be happy to resolve the issue.

One of my items is damaged, what do I do?

If you believe the item you received is damaged, please email support@creationsbyfc.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution.

Can I exchange my items?

We want to provide you with everything you need for a trendy and stylish closet, but we do not process exchanges. If you would like to return your item, you may do so for store credit. After the item is returned to us, the resulting store credit never expires and can be used towards a replacement or future purchase.